Job Description

Job Description

Job Description

Telestaff Expert/ Kronos Administrator – Rockville MD

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

• Remedy Security issues and format schema to best practices.
• Give instructions to administrators on best practices including proper security assignments.
• Remedy conflicts in rules.
• Has been trained on vendors site on all aspects of Telestaff management and configuration.
• Assist in changing callback assignments so that they can be used for more functions.
• Assist in the formation of callback specialized groups.
• Ensure that proper training documents are updated.
• Any Telestaff issue that may arise the expertise can assist in resolution.
• Assist in the transition from a server-based system to a Cloud system, Kronos Workforce Central.

Deliverables:

• Remedy Kronos Telestaff security issues and format schema to best practices. Ensure compliance to all Directives and Union contract rules.

• Transfer of Knowledge to administrators on best Telestaff practices including proper security assignments.
• Work directly with union officials to ensure compliance.
• Remedy conflicts in Telestaff configuration rules. Assist in knowledge transfer of new configuration management team.
• Assist in changing Officer callback assignments so that they can be used for more functions.
• Assist in the formation of callback specialized groups and rules. Specialized assignments and minimum hour work rules must be maintained.
• Ensure that documentation is up to date (make corrections or updates if necessary)
• Any Telestaff issue that may arise the expertise can assist in resolution.
• Assist in transferring Telestaff system from a server based to a Cloud hosted system.

Minimum Qualification

• Require a minimum a decade of Telestaff experience that will serve as the County's designated Telestaff Expert in who is responsible for the configuration of law enforcement work rules.
• The Telestaff Expert has a working relationship with Kronos and has the technical expertise to troubleshoot with the vendor.
• The Telestaff Expert has the knowledge to ensure that complex union rules are configured correctly and tested to ensure compliance.
• In addition, the Telestaff Expert has worked directly with union leadership to ensure their complete acceptance and is critical in upcoming negotiations.

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