Portuguese / Spanish Customer Service Specialist (Smart Home Appliances) Job at Concentrix, Abroad

Z0FHRVg4R3ltbDdaaTJwa1FNQmNFMlFBSkE9PQ==
  • Concentrix
  • Abroad

Job Description

  • College degree or above; customer service-related work experience is preferred.
  • Standard Mandarin.
  • Proficient in either Brazilian Portuguese or Spanish (listening, speaking, reading, and writing); Brazilian accent for Portuguese is preferred.
  • Fluent in English reading and writing; able to distinguish the difference between daily language and service language in writing.
  • Possess good communication skills and clear logical thinking.
  • Score 85 or above in the written test; Chinese typing speed of 40 words per minute.
  • Night Shift Requirement: 100% night shift, working hours from 00:00 to 09:00. - Communicate with customers in either Portuguese or Spanish (proficient in one of the two languages) via phone, chat, and email.
  • Assist customers in the corresponding market with inquiries related to smart home appliances (such as robot vacuum cleaners, smart floor washers, wireless vacuum cleaners, and other small home appliances) on Amazon official website and overseas e-commerce platforms, including order & logistics tracking, return & refund processing, and after-sales technical consultation, providing customers with accurate and thoughtful services.
  • Quickly understand customer needs through communication, resolve customer issues with efficient and accurate responses and professional services, and improve the overall customer satisfaction with the brand.
  • Timely feedback problems found during the service process and actively put forward improvement suggestions.

Job Tags

Work experience placement, Overseas, Shift work, Night shift,

Similar Jobs

Beechmont Racquet & Fitness

Certified Personal Trainer Job at Beechmont Racquet & Fitness

 ...Job Description Job Description Join the Best of the Best at BRF! Are you a results-driven, certified personal trainer with a passion for helping clients reach their goals? At BRF, we dont just train we transform lives. Our facility is rapidly expanding, and were... 

UT Southwestern Medical Center

Cardiology - Heart Failure and Transplant Physician Job at UT Southwestern Medical Center

 ...collaboration with UT Southwestern pediatric faculty across Children's Health and UT Southwestern hospitals and ambulatory clinics, our APPs...  ..., treatment, management, education, consultation, health promotion and care coordination for patients and families. Scheduled... 

Homewatch CareGivers

Home Health Aide Job at Homewatch CareGivers

 ...pride ourselves on having a low turnover rate of caregivers, work diligently on making sure each and every caregiver is placed into a home where he or she flourishes. Homewatch provides hands on training as well as introducing you to your first client. Homewatch... 

Commonwealth of Pennsylvania

Statistician 2 Job at Commonwealth of Pennsylvania

 ...public health, this may be the perfect opportunity for you! The Pennsylvania Department of Health (DOH) is currently seeking a Statistician 2 who can effectively manage and analyze confidential data sets, as well as develop and maintain interactive data dashboards. This... 

Emery Sapp and Sons Inc

Dump Truck Driver Job at Emery Sapp and Sons Inc

 ...DUTIES / RESPONSIBILITIES Safely operate a dump truck in a manner that reduces risk and liabilities. Ensure load weight is in compliance with State and Federal regulations. Perform and properly document pre-trip and post-trip inspections of the truck and...