Job Description

Telework Eligible

Yes

Major Duties

• Provide administrative and technical support to the Directorate through a wide range of functions utilizing professional and technical skills.
• Receive calls and visitors, obligate supervisor time on appointment calendar, and arrange for conferences including space, time, participants, etc.
• Collect, verify, compute, consolidate and review a variety of technical and statistical data to prepare reports and briefings.
• Present information in graphic, spreadsheet, tables, slides or other appropriate format.
• Identify and describe trends and/or problems, possible cause or explanations, make recommendations and refers to higher level analysts for in-depth study.
• Participate with co- workers in evaluating and refining processes to assure customer satisfaction and increased productivity.
• Maintain records of suspense actions and tracks suspense status through an automated system to ensure suspense’s are processed within the designated timeframes or that extensions are granted before suspense due dates.

Qualification Summary

To qualify for a Management and Program Assistant, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-07 level, applicants must possess one year of specialized experience equivalent to the GS-06 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Develop and compile data or reports on program issues; make recommendations, clarify discrepancies. Advise supervisor of problems and possible solutions in the administrative processes. Administer a files management system to include hard copy and electronic files. Compose correspondence on findings such as technical reports and research papers. Administer and/or maintain an Employee Suggestion program or awards program. Prepare and conduct briefings to office leaders and associates. Operate independently making decisions within the customer service philosophy and mission of the office. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

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