Healthcare Call Center Agent - Fully Remote Position (Seasonal through April 2026)
Are you passionate about helping others and making a difference from the comfort of your home? At Leading Edge Connections (LEC) , we’re redefining what it means to deliver exceptional customer care.
We’re seeking experienced, compassionate professionals —especially those with a background in healthcare or insurance —to support our clients’ members through service, benefits assistance, and retention support.
Join a virtual team that values people, technology, and growth. At LEC, we’ve left behind outdated call center models to create a flexible, empowering work environment where your voice and expertise truly matter.
Minimum Requirements:
Preferred Qualifications:
Responsibilities include but are not limited to:
· Member Interaction
o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits.
· HIPAA Compliance
o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions.
· Order Processing
o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations.
· Balance and Benefit Assistance
o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options.
· Problem Resolution
o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service.
To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores .
Example: A 10-core computer with only 2 performance cores does not meet this requirement.
Please check your system settings to confirm.
Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
Audio: USB noise-canceling headset.
Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.
These will be verified prior to system access.
Details:
Job Type:
-1099 Contract
-Seasonal Part-Time-Flex (20+hours)
-Full-time (30-40hours)
Hours: Flex Time, between 20-40 hours per week
Must be able to work 40 hours per week during the paid training.
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