Customer Service Representative Job at GovAssist, Puerto Rico

Z0EyRVU4VzBuRi9XaldwalFzQmNFR1lHS2c9PQ==
  • GovAssist
  • Puerto Rico

Job Description

GovAssist Customer Service Agent

A specialized travel consultancy organization dedicated to facilitating travel worldwide. We take pride in our skilled and knowledgeable team, which excels in all aspects of visa processing and other travel documentation services. We are happy to inform you that our team is actively seeking resourceful and enthusiastic Customer Service Agents to collaborate with as a part of our global consulting program.

What You'll Do

  • Handle high?volume inquiries: field inbound calls, ticketed emails, and live?chat sessions with empathy and speed.
  • Own first?contact resolution: diagnose issues, provide step?by?step guidance, and close cases within SLA whenever possible.
  • Document like a pro: log every interaction in our CRM with clear, concise case notes for seamless follow?up.
  • Escalate smartly: identify complex problems, add full context, and route to Tier?2 or specialist teams without delay.
  • Spot opportunities: recognise upsell, cross?sell, or retention moments and route leads to Sales when appropriate.
  • Champion quality: follow company policies, data?privacy rules, and QA checklists to maintain top CSAT scores.
  • Collaborate & improve: share customer feedback with Product and Ops to eliminate pain points and enhance workflows.

And own:

  • a workstation equipped with an Intel i5 equivalent or newer and 16GB or more RAM.
  • a second monitor and noise-canceling headset;
  • Ensure a high-speed internet connection with an upload speed exceeding 25 Mbps and a latency of fewer than 100 milliseconds.

What Makes You a Great Fit

  • 2+ years of phone, email, and chat support in a high?volume environment.
  • Fluent, confident Englishboth written and spoken.
  • CRM & tech support platforms savvy (Zendesk, Atlassian, Slack, or similar).
  • Calm under pressure, solution?oriented, and passionate about customer happiness.
  • Reliable home office, high?speed internet, and the ability to work flexible shifts.

Pay & Perks

  • Competitive USD 6 per hour.
  • Fully remote with scheduled breaks and paid training.
  • Performance bonuses, growth pathways to senior support or team?lead roles.
GovAssist

Job Tags

Hourly pay, Remote work, Worldwide, Home office, Flexible hours,

Similar Jobs

Florida State Jobs

Senior Legislative Analyst (OPPAGA) Job at Florida State Jobs

 ...Senior Legislative Analyst (OPPAGA) OPPAGA is seeking a Senior Legislative Analyst. The analyst will serve as a technical expert...  ...year basis for the required college education. Accommodation for Disability If an accommodation is needed for a disability, please notify... 

Atlas Search

Pediatrics Physician Job at Atlas Search

 ...multidisciplinary teams. The role also involves maintaining accurate health records, participating in quality improvement, and potentially...  ...role emphasizes preventative care, and family-centered health promotion, with a focus on serving diverse and underserved populations.... 

California Staffing Corporation

Senior Director, Global Transportation - Unilever Prestige Job at California Staffing Corporation

 ...Senior Director, Global Transportation - Unilever Prestige The Global Transportation Director will lead the design, optimization, and long-term strategy of the transportation network across a portfolio of prestige beauty brands. This role will build a future-fit, cross... 

Postal Jobs Assist

Mail Processor - No Experience Required Job at Postal Jobs Assist

Role Overview USPS is accepting applications for PSE Mail Processing Clerks nationwide. This role is vital to ensuring the timely and accurate processing of mail. USPS provides comprehensive training to help you succeed, even if you have no prior experience. Position Details...

FedEx

Seasonal Package Handler - Part & Full Time (Warehouse like) Job at FedEx

IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares...