Job Description
Overview
We are hiring a reliable and friendly Virtual Call Center Representative to manage inbound and outbound customer calls. If you're a strong communicator who enjoys solving problems and creating a great first impression over the phone, this role is a great fit.
Responsibilities
Handle incoming calls from customers with licensing questions or support needs
Make follow-up calls as needed to ensure resolution
Document interactions accurately in the CRM system
Collaborate with internal teams to solve issues promptly
Deliver a professional, supportive experience every time
Qualifications
Previous call center or phone-based support experience preferred
Clear and professional verbal communication
CRM and Google Workspace proficiency
Stable internet and quiet home office setup
Dependable, focused, and customer-centered
Benefits
Work from home
Competitive pay ($20–$22 per hour)
Health insurance (full-time only)