Job Description

Overview

Join Ross Stores, Inc. as a Store Protection Specialist and safeguard the shopping experience for associates and customers.

Responsibilities

• Maintain a visible command presence at store entrances/exits and on the sales floor in a company?issued vest or black attire.
• Conduct regular scans of entrances/exits and the sales floor to identify, deter, and respond to potential theft indicators.
• Remove clutter and ensure safe, clear egress to emergency exits to support a safe and secure environment for all associates and customers.
• Partner with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage.
• Provide excellent customer service by greeting customers with eye contact, a smile, and a friendly, courteous manner.
• Recognize and treat all associates and customers with respect and professionalism at all times.
• Train and educate associates on shortage reduction initiatives and proper checkout procedures.
• Gather theft indicators and use internal or external intelligence to impact shortage trends, effectively communicating findings to Store Leadership and Loss Prevention Leadership.

Qualifications & Special Skills

• High School education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss prevention/security training preferred.
• Active Security Guard License preferred.
• Strong communication skills and ability to build and maintain relationships with the store team.
• Excellent customer service skills and proven ability to effectively resolve conflict.
• Must comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, or drug and alcohol testing.

Physical Requirements

• Consistent timeliness and regular attendance.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Must be able to lift or lower objects more than 25 lbs. from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).

Benefits

Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities and development for teams. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Equal Employment Opportunity Statement

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

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