Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Resort Operations Analyst plays a crucial role in supporting key initiatives within the Resort Operations department. Their main responsibilities include modeling, visualizing and analyzing data, as well as creating and maintaining business applications. They provide technical support to resort associates and develop training materials. Additionally, they collaborate with business partners and vendors to identify reporting needs and process improvement opportunities. This is a hybrid role at our Orlando Corporate Headquarters, in office Monday – Wednesday and remote Thursday and Friday.

How You'll Shine:

• Gather and analyze data from various sources, including Salesforce, Excel, SharePoint, and SQL databases, to create dashboards and reports using Power BI or excel that align with business objectives and key performance indicators (KPIs).
• Develop business flows, processes, or applications to automate reports or tasks using Power Automate or Power Apps, maintain and troubleshoot these applications, and provide technical support to resort operations associates.
• Identify trends and opportunities within the data to provide actionable insights and support decision-making.
• Scrub, maintain and create written digital content such as resort operations standards, procedures, and forms on platforms like Compass and Enplug.
• Participate in process improvement initiatives and provide ad hoc support strategic Operations team, business partners and vendors.

Travel Requirements:

• 15% Travel

What You'll Bring:

• Bachelor's degree in a related field such as Data Science, or Business Analytics or relevant experience.
• Microsoft Power Platform App Maker Associate and Power BI Data Analyst Associate (preferred)
• Gather and analyze data from various sources, including Salesforce, Excel, SharePoint, and SQL databases.
• Ability to create dashboards and reports using Power BI or Excel
• Identify trends and opportunities within the data to provide actionable insights and support decision-making.
• Ability to create business flows to automate reports or tasks using Power Automate.
• Ability to create and edit business applications built with Power Apps.
• Ability to provide technical support to resort operations associates, troubleshoot and follow up.
• Ability to be detailed, accurate and thorough
• Ability to multitask and adapt to changes and a demanding work environment
• Dedication to providing exceptional customer service to business partners
• Creative problem solver
• Outstanding communication and presentation skills
• Proficiency in Power BI and Power Apps.
• Ability to learn additional data language to store, manipulate and query databases
• Basic understanding of Salesforce and SQL
• 3+ years Data Analyst experience.
• Resort Operations experience preferred.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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