Job Description

Job Description

Job Description

ABOUT THE ORGANIZATION

Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What's truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children's well-being. The region is a federally designated rural community and a Medically Underserved Population Area.

Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families.

Salary Range: $230,000 - $275,000 / year Schedule: 2 days per week dedicated to clinical practice 3 days per week focused on administrative and leadership responsibilities The Chief Medical Officer (CMO) is the leader responsible for providing clinical direction for Community Health Programs, Inc. (CHP). The CMO collaborates with and assists the Chief Executive Officer and members of Senior Leadership in fulfilling CHP’s mission, vision, and values, effectively operating the health center, and implementing CHP’s strategic plan. The CMO oversees and directs patient access, patient care, clinician well-being, and clinician engagement. The CMO advocates for clinicians and patients and provides a clinical perspective and leadership to support CHP’s delivery of patient-centered, cost-effective care, including improved health care access and health outcomes. With other members of management, the CMO ensures that clinicians and care teams are efficient and productive with an emphasis on developing and sustaining a culture of continuous improvement. The CMO communicates CHP’s clinical vision and strategy to clinicians, staff, the Board of Directors and outside organizations. The CMO ensures that CHP has appropriate clinical controls and oversight to effectively achieve clinical and access goals and objectives, and is an advocate for compliance, quality, and safety. The CMO balances their role as an advocate for clinicians with the responsibility to support and collaborate with administrative peers, ensuring that both clinical excellence and organizational goals are achieved at the health center. Finally, this role ensures high-quality, patient-centered, cost-effective care while promoting financially sustainable clinical operations.

POSITION REQUIREMENTS

Essential CMO Responsibilities:

1. Provides direct patient care as a physician in the CMO’s medical specialty, serving as a role model for all clinicians.
2. Works with Senior Leadership to translate CHP’s mission, vision, values, and strategy into clinical and operational actions.
3. Serves as the principal clinical spokesperson for CHP, expressing CHP’s mission, vision, and values.
4. Leads and manages all clinical leaders, including Clinical Directors, Clinical Site Leads and others, including supporting a dyad model with operational leadership to achieve CHP’s clinical and operational goals and strategy. Develops CHP’s clinical leadership pipeline through mentorship, coaching, and succession planning initiatives.
5. Works in partnership with operational leadership to implement agreed-upon plans, communicate with clinicians and staff, and to provide clinical input and oversight when needed.
6. Collaborates with Senior Leadership, clinical leadership and clinicians to develop goals for clinician performance and productivity, implement strategies to achieve goals, and ensures that clinicians meet and, where possible, exceed their contractual and/or productivity obligations while maintaining a high level of quality.
7. Leads and directs CHP’s clinical quality program, which includes understanding, prioritizing and communicating quality metrics and other publicly reported outcomes, and leading or sponsoring improvement efforts data in order to attain and maintain above-average health outcomes scores.

1. As needed, assists in investigating clinical events, including sentinel events, sentinel event near-misses, and significant adverse events; leads and/or participates in the development of root cause analyses.
2. Leads efforts to develop clinical quality and safety targets and facilitates discussions with clinicians and staff to develop innovative and pragmatic models for patient care. Makes recommendations on clinical practice guidelines, policies, procedures, medical office equipment, and protocols for clinicians to achieve desired clinical practice outcomes.
3. Leads integration efforts across medical, behavioral health, and dental programs to ensure seamless, whole-person care.
4. With clinical and operational leadership, ensures that clinicians have appropriate training in effective measures to optimize quality and coding, including meetings, performance monitoring, and feedback.
5. Conducts performance reviews for direct reports, ensuring that adherence to CHP’s core mission and values, job skills, productivity measures, and personal growth and learning opportunities are appropriately assessed and managed.
6. Oversees CHP’s peer review process to ensure it complies with regulatory requirements and is clinically meaningful.
7. Provides leadership and advocacy regarding the maintenance and utilization of a dependable and customer-oriented EHR system that meets CHP’s clinical, operational, and financial needs.
8. Ensures respect and accommodation for diversity, equity, and inclusion in clinical activities and the hiring and management of CHP’s clinical staff.
9. Conducts periodic meetings with clinicians and, when needed, engages providers one-on-one for identification of opportunities for improvement.
10. Uses clinical and operational data to identify trends, improve performance, and inform strategic decisions.
11. Provides clinical leadership to ACO and other value-based care activities. This includes interacting with ACO participants, collaborating to set clinical strategy to ensure CHP’s and the ACO’s success, and sitting on appropriate operational and governance committees.
12. Collaborates with community partners and internal teams to develop strategies that address social determinants of health, advance population health goals, and reduce health disparities.
13. Attends monthly Board meetings and provides reports to the Board on clinical matters of significance, such as credentialing, clinical staffing and needs, morale, and productivity, quality and patient safety, and medical outcomes.
14. Establishes positive relationships with the area medical community and community referral entities, and social support resources to improve and expand the scope of services available through community referrals.
15. Assists with development and adherence to written credentialing policies and procedures and oversees the credentialing process to ensure that clinicians are credentialed as mandated by the policy.
16. Collaborates with Human Resources to identify and recruit clinicians to join CHP by participating in candidate screenings/interviews and providing guidance related to the onboarding process.
17. Attends seminars, training sessions and in-services to keep current with trends and practices in health care administration, as needed.
18. Travels to sites, as necessary. Must be willing to work evening hours and weekends when necessary.
19. Performs other job-related duties, as may be assigned by the CEO.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

1. Subject matter expert:
   • Expertise in the clinician’s specialty and keeps knowledge current by maintaining licensures/certifications and attending appropriate medical trainings and meetings.
   • Knowledge of the clinical requirements of Federally Qualified Health Centers (FQHCs).
   • Knowledge of effective approaches to compliance, quality, and patient safety.
   • Knowledge of and ability to follow HIPAA regulations.
2. Business acumen:
   • • Understands essential business aspects of managing a healthcare organization, including strategy planning, operations, and finance.
3. Leadership and collaboration:
   • • Supports colleagues in their work by providing encouragement and guidance.
     • Contributes to building a positive team spirit.
     • Balances team and individual responsibilities.
     • Exhibits objectivity and openness to others' views.
     • Provides and welcomes constructive feedback.

1. Professionalism and interpersonal skills:
   • • Exhibits the highest degree of professionalism and ethics:
       • Models and upholds the organization’s values.
       • Maintains confidentiality.
       • Handles issues with tact and diplomacy.
       • Accepts responsibility for own actions.
       • Reacts well under pressure.
     • Responds to requests for service and assistance;
     • Takes initiative and follows through on commitments.
     • Works well under pressure, and with minimal supervision.
2. Organizational skills:
   • • Knows and follows CHP policies and procedures.
     • Completes administrative tasks correctly and on time.
     • Excellent time-management skills.
3. Verbal and written communication skills:
   • • Excellent verbal and written skills, as applied in one-on-one and group meetings and in emails, reports, and formal presentations. Must be able to read, write and speak English.

Essential Skills and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. 1. Demonstrates strong leadership skills with clinicians and non-clinicians.
   2. Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, education, racial, ethnic, and professional backgrounds.
   3. Ability to work effectively with managers, co-workers, and members of the public and professional groups.
2. Ability to communicate effectively, clearly, concisely with others (internal and external customers, both verbally and in writing), consistently demonstrate positive/proactive customer service attitude.
3. Consistently maintains ethical behaviors exemplary of quality public service and fair standards, inclusively, among all employees and members of the public.
4. Ability to work as an effective team member, function independently, exercise sound judgment and initiative, be flexible as priorities shift; maintain confidentiality, establish and maintain effective interpersonal work relationships, effectively assist managers and providers; work toward accomplishing agreed-upon goals and objectives.
5. Ability to provide constructive feedback including evaluation of providers’ productivity and practice attributes, and to participate in discussions regarding clinician performance issues.
6. Must be computer literate with ability to enter information in the CHP EHR system and compile reports or data as required.

Education and Experience:

• Medical degree from an accredited M.D. or D.O. program.
• Five (5) years or more as a practicing physician. Must have or will obtain a Massachusetts medical license.
• Three (3) or more years of supervisory experience with clinicians and staff in a healthcare delivery organization, preferably in a community health setting. Five (5) or more years is preferred.
• Experience with an electronic health records system, Athena preferred.
• Results-proven track record of meeting clinical goals.
• High level of business acumen and understanding of budgets, financial statements, productivity, and strategic planning.

Physical Requirements:

• Click here to view the provider ADA requirements.

FULL-TIME/PART-TIME Full-Time

POSITION Chief Medical Officer

EXEMPT/NON-EXEMPT Exempt

LOCATION MA, Great Barrington, Berkshire County

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

PI8881b8b55cd8-25405-37873178

Job Tags

Full time, Part time, Flexible hours, Weekend work, Afternoon shift, 2 days per week, 3 days per week,

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