Patient Experience Manager Job at Medmo, New York, NY

aEFHSFU4cTFubG5RaW1oaFFjQmJGMklE
  • Medmo
  • New York, NY

Job Description

Medical imaging is a cornerstone of healthcarewhether for prevention, diagnosis, or treatment, its often the first step in a patients care journey. Yet the way imaging is facilitated in America is fundamentally broken. Patients face long waits, high costs, and difficulty accessing their records, which can lead to worsened outcomes and negative experiences.

Medmo is changing that. Were building a healthcare marketplace that empowers patients to easily access high-quality, affordable imaging from accredited providers in their area. By connecting top imaging centers and healthcare providers, we ensure patients receive the care they needwhile helping our partners operate more efficiently.

The Role

The Patient Experience Manager plays a critical leadership role in Medmos fastest-growing team. This position is responsible for leading, coaching, and developing our Patient Experience Specialists while ensuring the highest standards of service for our patients, providers, and imaging center partners. You will oversee daily operations, drive performance, identify process improvements, and serve as a key bridge between the frontline team and cross-functional stakeholders.

Were looking for a leader who is operationally strong, patient-obsessed, and passionate about team development. Youll be a cultural champion who models our values and helps scale the function as we grow.

Responsibilities
  • Lead and manage a team of Patient Experience Specialists to consistently meet and exceed performance, quality, and productivity targets
  • Monitor day-to-day operations to ensure timely resolution of patient inquiries and scheduling requests
  • Coach, mentor, and develop team members through regular 1:1s, feedback sessions, and performance reviews
  • Partner with leadership to identify training needs, update SOPs, and refine workflows based on team and patient feedback
  • Serve as a point of escalation for complex or sensitive patient cases
  • Collaborate cross-functionally with Product, Engineering, and Operations to improve tools, processes, and overall patient experience
  • Track and analyze key performance metrics to identify trends and areas for improvement
  • Support team onboarding, continuing education, and rollout of new products or process changes
  • Contribute to strategic initiatives to scale the Patient Experience function as Medmo grows
Qualifications
  • 34+ years of experience leading operations and managing large teams (preferred)
  • Proven leadership skills with a track record of coaching, motivating, and inspiring high-performing teams
  • Strong problem-solving and decision-making abilities, especially under pressure
  • Exceptional communication skills, with the ability to handle sensitive conversations with professionalism and empathy
  • Highly organized, capable of managing multiple priorities in a fast-paced environment
  • Genuine passion for increasing healthcare accessibility and driving better patient outcomes
  • Salary Range: $80,000-120,000

#J-18808-Ljbffr

Job Tags

Similar Jobs

Monarch Quantum

Software Engineer 3 Robotic Automation Job at Monarch Quantum

 ...Join our fast-paced and passionate team as a Senior Robotic Automation Software Engineer. As we scale, you will be instrumental in building our foundation from the ground up. This is a dynamic, hands-on role for a self-starter who thrives in a fluid startup environment... 

Guidehouse

2026 DoD SkillBridge *VETERANS ONLY* Job at Guidehouse

 ...transformational changes that meaningfully shape the future. For more information, please visit: Guidehouse has teamed up with the Department of Defense (DoD) SkillBridge Program to provide career opportunities supporting clients within the following industries: Defense and... 

Pacific Staffing

Human Resources Director Job at Pacific Staffing

 ...features. This range is provided by Pacific Staffing. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $150,000.00/yr - $180,000.00/yr Direct message the job poster from Pacific Staffing One... 

Campbell County School District 1

Orientation and Mobility Specialist Job at Campbell County School District 1

 ...** Part time employment would be considered Teacher- Orientation and Mobility ~ Certified Purpose Statement Provides...  ...~ Possession of a valid Orientation and Mobility Specialist certificate issued by the Academy for Certification of Vision... 

Baylor Scott & White Medical Center - College Station

NP - Neurosurgery Job at Baylor Scott & White Medical Center - College Station

 ...College Station Job Type Permanent Offering Advanced Practice Profession NP Specialty Neurosurgery Job ID 15605891 Shift Details Shift Full Time Days Scheduled Hours 40 Job Order...