Job Description

Job Description

Job Description

About the Company : Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Overview:

The Onsite Property Manager (“PM”) will work on-site and assists and supports the Onsite General Manager (“GM”) with the day-to-day operations of the building to ensure and enhance the operational, mechanical, aesthetic, and financial functioning of the property. The individual is responsible for maintaining communication with the Board of Managers, Owners, and Residents and work closely with the General Manager on all manners of property financials and project management. This document is not intended to be all-inclusive and does not reflect every detail of the Property Manager’s responsibilities and obligations. The duties and responsibilities are as follows:

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Reports To : The onsite PM reports to the onsite GM.

Job Title: Property Manager

Duties and Responsibilities:

Building Operations & Resident Relations:

• Assist the Onsite GM with building incidents, emergencies, and violations.
• Communicate all reported building incidents, emergencies, and violations.
• Warmly and promptly greet owners, residents, Resident Manager, property staff, vendors, and the Board of Managers.
• Answer phone calls promptly and return missed calls within 4 business hours.
• Respond to all email communications within 6 business hours.
• Assess resident requests and concerns, escalating when necessary.
• Maintain knowledge of building policies and conduct individual meetings with Board Members and Residents regarding concerns, complaints, and suggestions.
• Implement hospitality best practices to enhance resident experience.

Financial Management & Billing:

• Ensure timely and accurate billing and collection of monthly common charges and other financial obligations.
• Communicate with owners on arrears, escalate as needed, and maintain comprehensive accounts receivable records.
• Assist owners with billing inquiries, including setting up automatic payments and transitioning ownership.
• Support the Resident Manager with weekly building staff payroll and overtime reporting.
• Coordinate payroll-related documentation such as workers’ compensation, leave forms, direct deposit, and Collective Bargaining-related paperwork.

BuildingLink & Reporting:

• Master and optimize BuildingLink by managing the resident directory, posting notifications, tracking operations, and maintaining building documents.
• Generate BuildingLink reports to identify anomalies and areas for improvement.
• Collaborate with the Resident Manager and GM to implement procedural improvements.

Board & Annual Meetings:

• Assist in preparing Board meeting reports, exhibits, and coordination.
• Assist in preparing Annual Meetings, including communication with Owners, professionals, and Board Members.
• Attend Annual and Special Meetings; may facilitate minute-taking.

Vendor & Contract Management:

• Obtain proposals and bids for designated capital improvement projects.
• Follow AKAM’s competitive bidding procedures and assist with contract negotiations, purchasing, and contract administration.
• Coordinate vendor payments through Avid, handle payment inquiries, and maintain updated maintenance contracts and COIs.

Sales, Refinancing & Compliance:

• Complete sales, appraisal, and bank questionnaires for sales and refinancing.
• Facilitate communication between owners, prospective buyers/tenants, and AKAM’s Transfers and Closing division.
• Facilitate the annual filing of the real estate tax Coop Condo Abatement and assist with owner inquiries.
• Coordinate all Alteration paperwork, deposits, permits, insurance, and documentation, ensuring compliance with building rules.
• Assist the Resident Manager in inspecting alteration progress.
• Coordinate and file annual resident compliance items (e.g., window guards, stove knob covers, detectors).

Event Planning & Maintenance Coordination:

• Organize resident events within Board-approved budget and criteria.
• Assist the Resident Manager in coordinating water shutdowns, maintenance activities, and associated communications.
• Assist in special projects and other assigned duties.

Professionalism & Representation:

• Represent AKAM and the Condominium in a professional manner at all times.
• Maintain a professional appearance and be knowledgeable about AKAM’s internal functions.

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