Network Administrator Job at Swoon, Taylorville, IL

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  • Swoon
  • Taylorville, IL

Job Description

Job Description:

  • IT Support relating to issues with internal systems and network infrastructure
  • Triage tickets, advanced troubleshooting; proactive maintenance; proactive monitoring
  • Application of OS patches and upgrades
  • Complete project and ticket work, as required by workload
  • Support of disaster recovery solution
  • Support services for Microsoft related technologies: Windows Server, Exchange, Office 365, SQL, etc
  • Technical support at the network level:
  • WAN and LAN connectivity
  • Routers
  • Firewalls
  • Security
  • Basic remote access solution implementation and support: VPN and Terminal Services
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Administration and maintenance of the remote monitoring and management system
  • Update agent scripts
  • Respond to alerts
  • Monitor dashboard
  • Periodic system review
  • System documentation maintenance and review in industry-specific platform
  • Communication with customers as required:
  • Keeping them informed of incident progress
  • Notifying them of impending changes
  • Agreed outages
  • PCI Compliance

Job Tags

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