Job Description

Thank you for taking the time to review our Member Solutions Representative position. At Leaders Credit Union, our mission is to "Power your passion and make lives better." We are very intentional about the hiring and interview process, which means we take our time. We want to make sure that you find the perfect career path! We truly appreciate your interest in Leaders Credit Union.

Who is Leaders Credit Union? We are a member-owned financial cooperative. This means that we exist to serve the needs of the consumers who own accounts at Leaders Credit Union. They are owners, and their financial well-being is at the heart of every decision we make. We are one of the largest credit unions in West Tennessee, and one of the most stable. Our purpose is simple: to provide a sound, convenient alternative to traditional banking.

What are our core values? As a team member of Leaders Credit Union, you would be asked to adhere to a specific set of core values. These values should govern all decisions that are made when serving our members' needs. These values are:

• Member Focused
• Team Oriented
• Community Minded
• Forward Thinking
• Trusted Partner

Why Leaders? Leaders Credit Union has been ranked one of the Best Credit Unions to Work for three years in a row. So, what makes Leaders such a great place to work?

• Great benefits! We offer healthcare, vacation time, sick time, 401k options, and a profit-sharing plan (just to name a few!) Our Human Resources team is always looking to ensure that our benefit packages are competitive.
• Work with a mission! Our mission statement isn't just something written on a billboard, we truly look to "power your passion and make lives better." That mission is lived out by member-facing personnel as well as our back-office employees.
• Extensive training! We go to great lengths to make sure you know your job responsibilities and are comfortable through a very thorough training process. But our training goes beyond that. We offer monthly classes on everything from mortgage products to conflict resolution. We give you the tools you need to succeed.
• Room for growth! At Leaders, you are only limited by your own ambition. Being part of a quickly growing financial institution leaves room for personal growth, and we do our best to promote from within whenever possible.

What does a day as a Member Solutions Representative look like?

As a Member Solutions Representative, you will be the first point of contact between members and our member solutions department. Responsibilities include, but are not limited to:

• Contacting delinquent accounts by phone, mail, and text message. Taking appropriate action to bring the account current or creating a payment plan.
• Analyzes the financial situation of delinquent borrowers and makes recommendations on how to remedy the delinquency. This could include payment plans and repossession of assets.
• Maintains accurate files and reports on all collections activities on assigned accounts. Accurately maintains documentation necessary to fully detail activities on assigned accounts.
• Informs management of trends being noted within delinquent files.
• Testifies at legal proceedings as required. Interacts with attorneys, law enforcement agencies, etc. as necessary.

What is the schedule? Our hours for this position are 8:00 am to 5:00pm Monday through Friday. Sometimes giving top-notch member service may require a little overtime, but we value work-life-balance and do our best to limit this.

Does your skillset and experience line up? For this role, we are looking for someone who:

• Has 2+ years of related or relevant experience
• A high school degree
• Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.)
• Must maintain a professional, courteous, and friendly atmosphere for members and co-workers
• Must have very strong communication skills (both written and verbal)

What is next? If you think this role is the perfect fit for you, please apply, and upload your resume online. Once you have applied you will receive an email from our system saying your application has been received. Keep an eye on your email over the next few weeks as this is our main form of communication. If the next step for you is an interview, we will reach out via email. If this position isn't the right fit at this time, we will keep your resume on file in case anything else comes available that you might be a great fit for.

Thank you for choosing Leaders!

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