EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
Womble Bond Dickinson (US) LLP is seeking a Graphic Illustrator on the Trial Graphics Team in the Winston-Salem office who will be responsible for creating compelling graphics from an idea to a concept. Candidate will support the attorney in preparing for trial. Responsibilities...
...divh2Job Title/h2pOperates a spray painter to apply industrial paint finishes on metal products. Requires a high school diploma or its equivalent. May have to complete an apprenticeship and/or formal training in area of specialty with 0-2 years of experience in the field...
...Family Practice - Without OB Physician at Family Health Centers of San Diego summary: The Family Practice Physician at Family Health... ..., differential diagnosis, etc., in order to facilitate health promotion and disease prevention. Meets clinic site and organization...
Role Description Shyne Jewelers is seeking an Ecommerce & Shopify Optimization Specialist to take ownership of our Shopify storefront and continuously elevate the online shopping experience. This role goes beyond basic site managementyou will be responsible for optimizing...
...Epidemiologist, Real-World Evidence, PhD (Remote US) Epidemiologist, Real-World Evidence (PhD) - International Consulting Associates... ...This is a remote position. Candidates must be willing to travel to the office, in Arlington, VA, for the occasional team/client...