Lifeline Call-Taker (Part-Time, Overnight Shift) Job at ProPivotal Staffing, Framingham, MA

aEFHRVhNdTFuRi9ZZzJ0Z1JjZFNHbVFDSlE9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Lifeline Call-Taker (Part-Time, Overnight Shift)

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers. Beginning July 16, 2022, this life line will serve as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors.

This part-time position, with overnight shifts and a rate of $20/hr, involves providing free, confidential emotional support to individuals in crisis. Training will take place in the Framingham office.

Responsibilities:

  • Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances
  • Show extreme empathy towards callers while maintaining an impartial stance to provide effective support
  • De-escalate callers with the assistance of the call site supervisor when necessary
  • Be prepared to contact 911 on behalf of the caller in critical situations

Qualifications:

  • High school degree
  • Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred
  • Experience with data gathering techniques
  • Proficiency with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must be able to attend training in Framingham, MA
  • Must have a Mac (Google Chrome access) or PC, strong Wi-Fi, and headphones with a microphone compatible with the computer
  • Quiet workspace for remote work

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Part time, Second job, Remote job,

Similar Jobs

Allen Lund

Freight Broker Job at Allen Lund

 ...Employee Recognition program Transportation Brokers Transportation Brokers assist in managing incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies. The ideal candidate would be responsible for performing daily check... 

SLAM

Junior Graphic Designer Job at SLAM

 ...to develop trend-forward collections that reflect the energy, diversity, and passion of womens basketball culture. In this entry-level role, you will work closely with the Creative Director to build a strong foundation in all aspects of apparel design, from concept... 

Summit Polymers

Entry level Data Analyst Job at Summit Polymers

Join to apply for the Entry level Data Analyst role at Summit PolymersJoin to apply for the Entry level Data Analyst role at Summit PolymersGet AI-powered advice on this job and more exclusive features.Job Description:We are seeking a highly motivated Entry Level... 

GrooGlobal

Entry Level Sales Representative Job at GrooGlobal

 ...Job Description Job Description Remote Work is Unavailable | Miami Lakes As a Entry Level Sales Representative you would be responsible for ensuring great in-store customer service, understanding customer needs and recommend appropriate solutions. We are looking... 

Aspen Dental

Dental Assistant Job at Aspen Dental

 ...Job Description At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class...  ...Support patient charting for doctors Perform various office tasks as necessary Collaborate with practice team to ensure optimum...