Job Description

LAN Gaming Associate

POSITION: LAN Gaming Associate

DEPARTMENT: Esports and LAN Gaming

REPORTS TO: LAN Center Manager

FLSA STATUS: Part-time Hourly, Non-Exempt

SUMMARY

In this role, you will be responsible for operating and maintaining a 60 PC LAN Center. Standard tasks will include performing cashless sales, greeting and servicing customer needs, troubleshooting PC's, updating games, and thorough cleaning of desks/chairs/peripherals. Additional tasks may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate the LAN Gaming Center; to include technology troubleshooting, daily operations, and customer interactions.
• Work with the Esports and LAN Gaming department to help setup and run esports related events and tournaments.
• Must be able to work cashless sales terminal.
• Must adhere to the ASM Global's dress code which includes wearing dark pants and non-slip soled closed toe shoes.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) preferred
• Must be at least 18 years of age
• Previous LAN Center experience preferred
• Customer service experience required
• Knowledge of PC hardware and how components connect/interact required
• Experience in troubleshooting PC's preferred
• Experience with cable management and ethernet cable creation preferred

SKILLS AND ABILITIES

• Ability to understand and follow direction
• Ability to work nights, weekends and holidays
• Ability to complete required pre-employment food service training, if applicable
• Ability to work in a team
• Positive attitude and neat appearance
• English preferred as primary language, but not required
• Ability to interact/talk to clients in a professional manner
• Knowledge of games and gaming platforms, and able to assist users with any issues
• Must have a knowledge of current and upcoming computer hardware and accessories
• Ability to keep 60+ systems operating while maintaining proper cleanliness
• Additional tasks may be assigned

PHYSICAL DEMANDS

• Ability to stand and walk for entire length of shift
• Ability to lift and carry supplies and equipment up to 60 pounds and place items on high and low shelves
• Ability to get under desks and counters to adjust wiring/move equipment
• Occasionally required to reach up to 6-7 feet, twist at waist, bending and squatting
• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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