IT Help Desk Specialist Job at Confluent Health, Louisville, KY

Z1ErQldzSy9ubDdaZzIxaVI4dGFGMmNDSXc9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:
  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Remote job,

Similar Jobs

CIBC US

Audit Director, Credit Risk (Chicago) Job at CIBC US

 ...Join to apply for the Audit Director, Credit Risk role at CIBC US 16 hours ago Be among the first 25 applicants Join to apply for the Audit Director, Credit Risk role at CIBC US Get AI-powered advice on this job and more exclusive features. Were building... 

Brighten Lives Foundation

Virtual Assistant Job at Brighten Lives Foundation

Virtual Assistant Position Available Join our dynamic team as a Virtual Assistant and be at the forefront of efficient and remote support...  ...high-speed internet connection. - Proficient in Microsoft Office and virtual communication tools. - Availability during standard... 

BoF Careers

Director - Branded Member Experience (Old Navy) Job at BoF Careers

About Old NavyForget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating... 

DPDHL

Group Coordinator Lead - Tasker Job at DPDHL

 ...global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.Position: Group Coordinator Lead - TaskerShift: 10:00am to 6:00pm, Monday-Friday, overtime will be required as neededPay: $21.35 per hour + $1.00 Shift DifferentialIn... 

Insight Global

Audit Manager Job at Insight Global

 ...your skills and experience talk with your recruiter to learn more. Base pay range $120,000.00/yr - $135,000.00/yr Title : Audit Manager Global Enterprise Cybersecurity Duration : Direct hire Location : Hybrid 2x/week NYC Metropolitan Area Desired Skills...