Job Description

Join Our Team as a Full-Time Seasonal Hotel Reservations Agent at Witham Family Hotels! Are you a customer-focused, detail-oriented professional looking for a rewarding role in the scenic town of Bar Harbor, Maine? We're seeking a Full-Time Seasonal Hotel Reservations Agent to join our Witham Family Hotels Reservations Team. In this role, you'll assist guests by answering questions, booking and modifying reservations, and ensuring a seamless booking experience for the following properties:

• Atlantic Oceanside Hotel and Event Center
• Bar Harbor Motel
• Acadia Inn
• Bar Harbor Grand Hotel
• Bar Harbor Villager Motel

If you thrive in a fast-paced environment and enjoy creating exceptional guest experiences, we want to hear from you!

At Witham Family Hotels, we are committed to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022 and an Inclusive Workplace, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. As part of our team, you'll help bring these values to life every day, ensuring that both our team and guests experience the best of what we have to offer.

We are an equal opportunity employer, and we believe that our strength lies in our differences.

This position is not remote and requires you to be onsite. You must be within a local commuting distance of the Bar Harbor Inn and Spa. This full-time seasonal position and the starting wage is $17 an hour, Weekends, evenings, and holidays are a must. 

What You May Not Know Is That We Also Offer Amazing Benefits and Perks:

• Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year.
• Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Spouse/dependent(s) can use this service for free.
• Dental and Vision Insurance: Our dental plan is amazing—it covers up to 4 cleanings a year and much more, with 80% of the cost covered. Vision insurance is also available!
• End of Season Bonus.
• Heating Savings Program: Save on heating oil and propane through partnerships with Irving and Dead River.
• Core Values Program: Earn points for branded swag!
• Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
• Discounts on Hotel Stays, Dining, and Spa Services within our portfolio and at selected New England Inns & Resorts collection hotels.
• Employee Recognition Programs.
• Employee Assistance Program (EAP): Free, anonymous counseling services.
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates!
• Annual Flu Shot Clinic.
• Witham Family Hotels Gala: A celebration that recognizes YOU!
• Community Giving: Our Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations.

Key Responsibilities:

• Answer incoming calls and emails from guests regarding room availability, pricing, and property information.
• Accurately book and modify reservations in our system while ensuring a seamless process for guests.
• Provide excellent customer service by addressing guest inquiries and special requests with professionalism and efficiency.
• Work closely with front desk teams at various properties to ensure reservation accuracy.
• Stay updated on property-specific policies, promotions, and events to provide guests with accurate information.
• Assist in processing payments, cancellations, and adjustments as needed.
• Handle group reservations, special requests, and unique booking situations professionally and efficiently.
• Monitor guest feedback and address concerns promptly to ensure satisfaction.
• Perform other related duties as assigned.

Qualifications & Skills:

• Strong communication and interpersonal skills.
• Previous experience in hospitality, reservations, or customer service is preferred.
• Ability to multitask and work in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Proficiency in Microsoft Office Suite and reservations software (training provided).
• A positive and team-oriented attitude.

Performance Measurement:

• 90-day performance review, guest feedback, and team collaboration.

If you're passionate about hospitality and enjoy helping guests create memorable experiences, we'd love to have you on our team. Apply now and be part of something special at Witham Family Hotels!

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