Job Description

Core Responsibilities:
Provide technical support: Answer user inquiries, troubleshoot hardware and software problems, and guide users through solutions.
Troubleshoot and diagnose: Identify the root cause of technical issues and implement appropriate solutions.
Document and track issues: Log all incidents, including descriptions, troubleshooting steps, and resolutions, for future reference.
Escalate complex issues: Forward unresolved problems to higher-level IT personnel for further investigation and resolution.
Maintain and update knowledge base: Contribute to the creation and maintenance of a knowledge base of common issues and solutions.
Provide training and guidance: Assist users with basic IT skills and provide guidance on using company software and hardware.
Follow up on resolved issues: Ensure that users are satisfied with the solutions provided and follow up on any outstanding issues.
Maintain accurate records: Keep detailed records of all support requests, including the problem, solution, and resolution time.
Monitor system performance: Monitor system performance and identify potential problems before they escalate.
Stay current with technology: Keep up-to-date with the latest IT trends and technologies.
Communicate effectively: Communicate clearly and concisely with users, both verbally and in writing.
Provide excellent customer service: Be patient, helpful, and understanding when dealing with users who may be frustrated or unsure of how to use technology.

Job Tags

Similar Jobs

The Bowen Group Inc.

Call Center Representative Job at The Bowen Group Inc.

...Job Description Job Description Call Center Representative Call Center Representatives... ...shiftwork. Positions are NOT seasonal work. We want you as part of our team for years... ...via cable into your wired cable service home High-Speed Internet router. Your speed...

DraftKings

Senior Manager, Casino Analytics (Boston) Job at DraftKings

...defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing... ...Is Yours We're seeking a hands-on Senior Manager of Casino Analytics to lead our efforts in lobby experience, personalization, and user...

University of Saint Joseph

Admissions Counselor Job at University of Saint Joseph

...Job Description Job Description The Admissions Counselor plays a key role in supporting prospective undergraduate and graduate students... .... Must have a valid drivers license and the ability to travel using a personal and/or rental car for recruiting purposes....

Prime Dental

RDA Job at Prime Dental

...Job Description Job Description Description: Registered Dental Assistant (RDA) Keller & Mansfield Locations Full-Time | Travel Between Offices | Oral Surgery Experience Preferred Are you a skilled and dependable RDA ready to take your career to the next...

TRC Talent Solutions

Remote Medical Billing Specialist Job at TRC Talent Solutions

100% Remote! Pay: $18-22/hour We are looking for Medical Billing Specialists with experience in back-end A/R follow-up, resolution of aged accounts, and working denials for Hospital and/or Physician Billing. Our team assists healthcare providers and hospital...

Help Desk Specialist (Entry Level) Job at DigiFlight, Inc., Columbia, MD

Z2c2RVdzSzFuMW5UZ205a1RjVlNHbUFFSmc9PQ==