We're looking for a seasoned Head of Customer Success to lead our hybrid team, encompassing customer success, technical support, and account management. In this pivotal role, you'll be instrumental in shaping our customers' journey and driving product adoption for our SMB SaaS platform. You'll lead by example, transforming our five-person in-house support team into world-class drivers of performance and strong customer relationships.
This role requires a driven, process-oriented leader with a strong background in SaaS expansion and product adoption. You'll be responsible for implementing best practices in customer success, optimizing daily processes within Service Cloud, and establishing key performance indicators (KPIs). Your ability to remain calm and positive under pressure, coupled with an exceptional attention to detail, will be crucial for success.
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