Overview We are looking for skilled and detail-oriented Drone Pilots to join our Eberl team to support property claims processes by capturing high-quality aerial imagery and data. This position requires a strong understanding of drone operations, adherence to all applicable laws and regulations governing UASs, and the ability to interpret aerial imagery for claims purposes. Locations Utica, NY Ithaca, NY About the Company Join the Eberl team. Since 1987, Eberl Claims Service has provided independent claims services to insurance carriers across the country. The company emphasizes honesty, integrity, and treating its workforce with respect as cornerstones of the business. Primary Job Responsibilities The Drone Pilot Inspection Specialist is responsible for performing image data collection using high-resolution cameras via Android or iOS devices, as well as drones. This includes conducting pre-flight and post-flight operations such as airspace coordination, equipment assembly and disassembly, and hazard mitigation. Drone operations are carried out safely and in compliance with regulations and company policies, utilizing smooth flight techniques and capturing images from multiple angles to ensure accurate analysis. Maintain data integrity with regular checks on image quality, sensor accuracy, and proper storage of collected data. Conduct quality checks to meet client expectations and collaborate with managers to ensure project requirements and deliverables are clearly understood. Interact with insureds professionally and provide explanations about the nature of the work. Proficiency in software, data collection platforms, and associated workflows is required, including use of Eberl platforms for scheduling and personal profiles. A current FAA Part 107 Certification is required, along with ongoing FAA compliance and Eberl requirements. Immediate reporting of incidents to the Operations Manager or Coordinator and effective communication with stakeholders to ensure a positive customer experience. Required Equipment Back up high-resolution drone (DJI preferred) that follows all FAA guidelines – approved Equipment list will be provided upon request Adequate equipment to provide 8+ hour daily workload Qualifications Strong verbal and written communication skills Excellent problem-solving and analytical abilities for addressing inspection challenges Detail-oriented mindset with the ability to manage and communicate delays effectively Physical capability to perform tasks such as standing, kneeling, bending, climbing, and lifting up to 60 pounds Proficiency with technology platforms and dashboards for data analysis and process improvement Effective time management and organizational skills High attention to detail and accuracy Willingness to travel frequently and drive for extended periods Ability to work in extreme weather conditions and around commercial hazards Customer-focused attitude for resolving complaints and ensuring a positive experience Collaborative and supportive team approach Adaptability and flexibility in a dynamic work environment Employment type Contract Seniority level Entry level Job function Customer Service Industries Insurance Aviation #J-18808-Ljbffr Eberl Claims Service
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