Desktop Support Technician Job at Sharp Brains, Mountain Home, AR

aEFpQ1hNcSttRnJWaVd4bFE4RmRGMkVE
  • Sharp Brains
  • Mountain Home, AR

Job Description

Job Description

NOTE

This is freelance|| Backfill support

Key Responsibilities:

Provide first-line technical support to users via desk-side, phone, email, or remote tools.

Troubleshoot and resolve issues related to hardware, software, printers, network connectivity, and user accounts.

Support and maintain desktops, laptops, mobile devices, and other end-user equipment.

Install, configure, and update operating systems, applications, and patches.

Manage user access rights, password resets, and Active Directory tasks.

Escalate unresolved incidents to L2/L3 teams in a timely manner.

Maintain documentation for issue resolution, known errors, and standard procedures.

Support Microsoft 365 apps (Outlook, Teams, Word, Excel, etc.).

Ensure timely closure of tickets and maintain high levels of customer satisfaction.

Assist with IT asset tracking and inventory management.

Required Skills:

3+ years of experience in desktop/helpdesk support or a similar role.

Strong knowledge of Windows 10/11 and basic networking (IP, DNS, DHCP).

Familiarity with Active Directory, Microsoft 365, and common desktop applications.

Experience with remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).

Excellent communication and interpersonal skills.

Ability to prioritize and manage multiple tasks effectively.

A proactive attitude and willingness to learn.

Job Tags

Freelance, Remote work,

Similar Jobs

Lovelace Health System

Echo Tech Pediatric Job at Lovelace Health System

 ...s Hospital is a 53-bed advanced neonatal intensive care unit, family care unit, an award-winning breast care center, and the first robotic surgery program in the state recognized as a Center of Excellence in Robotic Surgery by Surgical Review Corporation. Responsibilities... 

University Hospitals

Gastroenterology Physician Job at University Hospitals

 ...University Hospitals have renewed a promise to meeting our patients' health care needs. Our talented team is integral to our rich history...  ...appropriate to the position, participates in specified health promotion, education and/or prevention programs. Maintain department... 

Transdev

Dispatcher Job at Transdev

 ...Dispatcher Transdev in Lawrence, Kansas is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety... 

Tiffany & Co.

Graduate/MBA Internship - Global Assortment Planning Job at Tiffany & Co.

Graduate/MBA Internship - Global Assortment PlanningPosition OverviewAs a member of the Global Assortment Planning team within the Supply Chain organization, the MBA Intern is responsible for driving assortment innovation to maximize sales and productivity... 

Element Care

Personal Care Specialist/CNA/HHA Job at Element Care

 ...Great Life work Balance position with excellent benefits! The CNA or HHA serves as a member of the PACE Interdisciplinary Team. Under...  ...Microsoft computer skills preferred. Frequent local travel Mandarin/Vietnamese/Khmer or Spanish speaking Preferred. Covid...