Customer Service Representative - Work at Home Job at Afni, Tuscaloosa, AL

aFFHQlg4Vy9tbExTaldsaVJNdGJHMlVESlE9PQ==
  • Afni
  • Tuscaloosa, AL

Job Description

Remote Customer Service Representative

 

Earn between $14.50 - $16 per hour.

 

What will I do as a Remote Customer Service Representative?

Are you passionate about delivering exceptional customer service? Join our team as a remote Customer Service Representative, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs.

You will represent one of the nation’s largest brands handling inbound customer inquiries, providing solutions, and identifying opportunities to offer additional products and services.

 

Key Role Responsibilities

  • Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
  • Process orders, update customer accounts, and ensure accurate records in internal systems.
  • Multitask effectively between handling customer inquiries and navigating multiple systems.

 

As a Remote Customer Service Representative, you get:

  • Fully remote, work-from-home environment with paid training and ongoing professional development
  • Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
  • Full time hours. 40-hour work week
  • Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
  • Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
  • Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
  • Referral Program. We have one of the most lucrative referral programs around.
  • Career Growth. Most of our senior leadership started as agents. We promote from within!

 

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

 At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

 

VHGen

 

Click this link to learn more about our Referral Rewards Program:

*Referrals must be new Afni hires and cannot be a rehire.

 

More About Afni:  

What we do:  

Where are we located:  

What’s new with us:  

What it’s like being part of the Afni family:  

Key Qualifications

  • Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
  • Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
  • Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting.
  • Work at Home: A minimum of 6 months of work-at-home experience is required.
  • Available for 12 weeks of paid training, with consistent 8-hour shifts scheduled between Sunday and Saturday, 07:00AM – 01:00AM CST.
  • Available to work 8-hour shifts any day of the week, including weekends and holidays, between 07:00AM – 01:00AM CST.
  • Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Afni is currently hiring in the following states. You must live in one of these states:

  • Alabama
  • Florida
  • Georgia
  • Kentucky
  • North Carolina
  • South Carolina
  • Texas

What You Need to Thrive in Our Remote Environment:

  • Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
  • 25Mbps Download/10Mbps Upload
  • Ping Rate – Less than 100 ms
  • A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
  • Ability to be on webcam during working hours

Job Tags

Hourly pay, Full time, Remote work, Home office, Live in, Currently hiring, Shift work, Sunday, Saturday,

Similar Jobs

Nice Guy Electric LLC

Electricians Job at Nice Guy Electric LLC

 ...Must have vehicle and tools for the trade and at least 4 years experience in the field. Pay DOE. Clean record, no drugs, will background check. Dependability and reliability also a must. Slackers and thieves need not apply. Contact Tara Company Description Small family... 

Sodexo

Executive Chef 2 Job at Sodexo

 ...you. Relocation Assistance Available! Sodexo's Campus Segment is seeking an experienced Executive Chef 2 to lead culinary operations at the University of Southern Maine in Portland, ME . This is a unique multi-campus environment spanning three Southern... 

United Parcel Service

Personal Delivery Driver - Immediate Openings (FINDLAY) Job at United Parcel Service

 ...Deliver from the comfort of your own vehicle! As a seasonal support driver (SSD), youll deliver packages to communities and businesses from your personal vehicle. This is a friendly, physically active role, so youll need to enjoy fast-paced work, being outdoors, and safely... 

Encore Global

Senior Event Production Specialist Job at Encore Global

A leading event production company in New York seeks a Production Specialist to assist in planning and executing a variety of events. The ideal candidate will have over 5 years of live event experience, strong client relationship skills, and proficiency in MS Office. This... 

Disability Solutions

Audio Visual Technicians, Event Production- seeking ALL levels of experience - Interviews in Phoenix on 12/12! Job at Disability Solutions

 ...Join the Leading Global Event Production Company in Phoenix! Encore will be hosting scheduled onsite interviews on December 12th (9:00 am and 12:00 pm) Encore Tempe Warehouse: 840 W. Carver Rd, Suite 108, Tempe, AZ 85254 - Self Parking is Provided! Discover a...