Job Description

Job Description

Job Description

Customer Care Representative

Job Description

Job Posting Title Customer Care Representative

Job Description

Join Our Team: Committed to Quality and Patient-Centered Care!

Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Customer Care Representative to join our team and support our mission of excellence in patient care.

Why Join Us?

• Excellence in Care: We uphold the highest standards in patient care and safety.
• Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
• Supportive Team: Be part of a collaborative team that values your expertise and dedication.

Schedule: Monday through Friday 9:30am to 6:00pm and 1 full weekend every 4 weeks 8:00am to 4:30pm

Position Summary:

This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.

Essential Job Duties and Responsibilities:

• Answer telephone calls to schedule appointments for new or current patients.
• Outbound calls to schedule appointments.
• Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
• Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
• Respects patient confidentiality by adhering to HIPAA standards.
• Follows up with patients through various communication channels.

Knowledge, Skills and Abilities:

• Ability to multi-task and function in a fast paced, high call volume environment.
• Demonstrates initiative in problem solving and resolving customer satisfaction issues
• Excellent organizational skills
• Customer service skills - empathetic, active listener, who has strong follow through skills
• Proficient computer skills and data entry skills
• Critical thinking – the ability to think creatively, problem solve and work independently

Educational Requirements:

• High school diploma or general education degree (GED)
• One year related experience and/or training; or equivalent combination of education and experience

Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.

Health Benefits:

• Medical and Prescription Drug Coverage
• Dental Coverage
• Vision Coverage
• Health Savings Account (HSA) with Matching Employer Contribution

Additional Benefits:

• Generous Paid Time Off (PTO)
• Paid Holidays
• 401(k) Plan with Employer Contribution
• Annual Profit-Sharing Plan Contribution
• Paid Opt-Out Benefit Option
• Basic Life and Accident Insurance

Voluntary Benefits:

• Supplemental Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Long-Term Disability

Working Smart:

• Flexible Scheduling
• Modality Cross-Training
• CE Tuition Reimbursement
• Certification Fee Reimbursement
• Professional Membership Fee Reimbursement
• Community Event Participation
• Company-Provided Uniform Tops

Living Well:

• Wellness Challenges with Prizes
• Free BJ’s Warehouse Membership
• Employee Assistance Program (EAP)
• LifeMart Corporate Discount Program

Include shift schedule

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