Job Description

Job Title

Call center/Customer Service Representative (Medical/Healthcare Domain)

Duration

3 Months (Contract to hire)

Location

Irwindale, CA 91706 (HYBRID)

Payrate

$20/hr. - $22/hr. on W2 without benefits

Shifts

1st

Notes

• Hybrid Role.
• 2+ years of related experience in a medical office/healthcare setting required.

Job Description

• Performs necessary duties in supporting a large volume of patients, both new/prospective and current/established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization.
• Responds to calls, faxes, email, in?basket messages, from patients and/or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling.
• Processes referrals appropriately, as directed by department policies and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly.
• Collects relevant caller data accurately and quickly during the telephone conversation.

Minimum Qualifications & Experience

• Two years related experience in a medical office/healthcare setting or in a call/contact center.
• Minimum Education: High School or equivalent.

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