Job Description
Job Title
Call center/Customer Service Representative (Medical/Healthcare Domain)
Duration
3 Months (Contract to hire)
Location
Irwindale, CA 91706 (HYBRID)
Payrate
$20/hr. - $22/hr. on W2 without benefits
Shifts
1st
Notes
- Hybrid Role.
- 2+ years of related experience in a medical office/healthcare setting required.
Job Description
- Performs necessary duties in supporting a large volume of patients, both new/prospective and current/established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization.
- Responds to calls, faxes, email, in?basket messages, from patients and/or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling.
- Processes referrals appropriately, as directed by department policies and business rules. Identifies crisis situations, elicits key information, and manages the call accordingly.
- Collects relevant caller data accurately and quickly during the telephone conversation.
Minimum Qualifications & Experience
- Two years related experience in a medical office/healthcare setting or in a call/contact center.
- Minimum Education: High School or equivalent.
#J-18808-Ljbffr
Job Tags
Contract work, Work at office, Shift work,