Job Description
Position : Call Center Representative
Location : Remote
Duration : 3-month contract
Pay rate: $16/hour (40 hours per week)
Must Have:
Day-to-Day:
The Customer Support Representative is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a CSR you will answer incoming calls, make outbound calls, and answer chats from customers about their employer’s benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.
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