Job Description

• Must have previous management experience in cargo handling.

• Must be willing to travel for training for a week minimum at a time during the training period.

• Able to work nights, weekends, rotating shifts, including holidays when needed or required.

• Must pass Airport SIDA training.

• Cargo and Warehouse Manager must be able to conduct weekly safety meetings for all employees (without exception).

• Must be able to maintain Airline KPI goals, station audits, and "at-risk" behavior audits.

• Participate in monthly company safety conference calls.

• Able to communicate and instill safety awareness in all employees, including new hires.

• Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by Customer or their designee regarding standards, procedures, and practices.

• Specialized aviation expertise involves in-depth knowledge of policies and procedures for the following agencies: Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Occupational Safety and Health Administration (OSHA), and United States Customs; budget preparation; quality control techniques; and the development and implementation of safety programs. EPA, US Dept. of Labor and EEOC.

• Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies. Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards.

• Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.

• Observe and ensure full compliance with uniform and appearance guidelines and inspect the facility daily, including supply rooms, storage rooms, storage, break rooms, and office areas.

• Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium. Investigate all service failures, including chargeable delays, baggage/cargo/mail mishandling, CQA performance, and bin loading (hub conformance).

• Complete personnel evaluations on supervisors, leads, and CSRs.

• Respond to and/or investigate concerns reported by customers' supervisory personnel. Perform routine visits to the various authorities to discuss issues and concerns.

• Attend all local airport tenant, security, and safety meetings.

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

• Demonstrate continuous ability to maintain and/or improve customer satisfaction

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Strong understanding of Airline Cargo Operations

• 5+ years of customer service management experience in an operation that is equivalent in size and scope to the customer

• High school diploma/GED required; bachelor’s degree preferred

• Ability to work a flexible schedule that may include nights, weekends, and holidays

• Computer skills, including word processing, spreadsheets, email, and ordering platforms

• Must be free of disqualifying crimes and able to pass a pre-employment drug test.

• Must have reliable transportation and be able to work weekends, holidays, and days off.

• Must be willing to relocate for promotion opportunities 

Not Required But a Big Plus

• Experience working in an airport/aviation industry

• Proficiency in languages other than English, especially Spanish

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS Aviation is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. 

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.

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