Job Description

Automotive Parts & Service Director

Five Star Automotive Group

Position Summary

High Volume Luxury Brand Dealership has an opportunity for an experienced Parts & Service Director. The Parts and Service Director oversees all aspects of the dealerships fixed operations, including the Service, Parts, and Bodyshop Departments. This position is responsible for ensuring profitability, efficiency, and customer satisfaction while maintaining high standards of employee performance and process integrity. The Director develops and executes strategies to achieve growth in service absorption, retention, and operational excellence.

Key Responsibilities

• Leadership & Management
  
  • Lead, coach, and develop department managers and staff to ensure high performance and morale.
  • Establish departmental goals, performance benchmarks, and accountability systems.
  • Create a positive culture centered on teamwork, integrity, and exceptional customer service.
  
  
  
• Financial Performance
  • Develop and manage budgets for the Parts and Service Departments.
  • Monitor and analyze key performance indicators (KPIs) including gross profit, labor efficiency, and parts turnover.
  • Ensure profitability through effective cost control, pricing strategies, and process optimization.
  • Review monthly financial statements to ensure the department meets or exceeds forecasted objectives.
  
  
  
• Customer Experience
  • Maintain the highest level of customer satisfaction by ensuring quality work, timely completion, and professional communication.
  • Resolve escalated customer concerns promptly and effectively.
  • Implement programs that promote customer retention and loyalty.
  
  
  
• Operational Excellence
  • Oversee service scheduling, parts inventory management, and warranty administration.
  • Ensure compliance with manufacturer requirements, safety regulations, and company policies.
  • Streamline workflows and implement process improvements for greater efficiency.
  • Coordinate closely with Sales and Collision departments to support dealership-wide operations.
  
  
  
• Personnel Development
  • Recruit, train, and mentor staff members to foster professional growth.
  • Conduct regular performance evaluations and implement improvement plans as needed.
  • Promote a culture of continuous learning and development.
  
  
  
• Manufacturer & Vendor Relations
  • Maintain strong relationships with manufacturer representatives and vendors.
  • Ensure all factory training, reporting, and standards are met or exceeded.
  
  
  

Qualifications

• Minimum 5-7 years of experience in automotive service and parts management; dealership experience required.
• Proven track record of driving profitability and customer satisfaction.
• Strong leadership, communication, and organizational skills.
• Knowledge of dealership management systems (DMS) such as CDK, Reynolds, or Dealertrack.
• Understanding of financial statements and fixed operations metrics.

Benefits

• Full Benefits Package

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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